Customer Support
When are we open?
If you have questions you can contact us by email at anytime, we will reply to you as soon as we can.
Our Customer Service Centre is open the following times to assist you with telephone bookings & enquiries
Monday to Friday:
8.30am to 7.30pm (AEST)
Saturday:
9.00am to 5.00pm (AEST)
Sunday:
9.30am to 5.00pm (AEST)
Please note our call centre is closed for business on national gazetted public holidays, and may operate reduced hours on state or minor public holidays.
Emergency assistance:
For urgent assistance whilst on holiday outside our operating hours, please call our Emergency Customer Care hotline on 1800 738 838 (+61 7 3055 5427 outside of Australia).
How can you contact us?
- Telephone: 1300 730 039
- Fax: +61 7 3055 5111
- Email: By selecting the appropriate option on our Customer Support Form
- Address: Level 15, 32 Turbot St, Brisbane, QLD 4000
Need help with a Booking?
If you need help, check out how to book where you may find the answer to your question. If you require further assistance, please provide details on our Customer Support Form and we will promptly respond to your enquiry.
Suggestions and Feedback
Your suggestions and comments are valuable to us as we are always looking for ways to develop and improve our site. Please provide details of any comments, suggestions or technical enquiries you have by selecting the appropriate option on our Customer Support Form.